Payment Policy
Last Updated: 18/04/2025
At Crystiel, we strive to provide a secure and seamless payment experience for all our customers. This policy outlines the accepted payment methods, processes, and terms to ensure transparency and trust during transactions. By placing an order on our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We offer a variety of trusted payment options for your convenience:
Visa (Credit and Debit)
Mastercard (Credit and Debit)
American Express
Discover
PayPal
Apple Pay
All payments must be completed during checkout. Orders will not be processed or shipped until the payment has been successfully verified.
Note: We do not accept cash, checks, or bank transfers for online orders.
For security reasons, Crystiel reserves the right to decline any transaction that appears suspicious or fraudulent.
Payment Authorization and Verification
Once your purchase is complete, your payment details are securely transmitted through our PCI-compliant payment gateway for authorization.
Additional verification may be required by your card issuer for security.
If authorization fails, your order will not proceed. Please verify details or contact your bank.
High-value orders may require manual verification. In such cases, our support team may reach out for confirmation.
Currency & Taxes
All prices listed on the Crystiel website are in US Dollars (USD).
International customers may see currency conversions based on their bank’s rates.
Sales tax is either included in the product price or shown during checkout, depending on your shipping location.
For international orders, customs duties or import taxes (if any) are the customer’s responsibility upon delivery.
Refunds & Payment Adjustments
Refunds are issued to the original payment method used during the purchase.
Refunds usually appear within 10 business days, depending on your bank’s processing time.
If any item is partially refunded (e.g., out of stock), the amount will reflect accordingly.
Customers will receive an email notification once refunds are processed.
If you do not see the refund, please check with your bank or contact us.
Failed or Declined Payments
If your payment is declined, please make sure:
Card information is correct (number, CVV, expiry)
Sufficient funds are available
No restrictions are applied by your bank
Orders with failed payments will not be fulfilled. You may retry the payment or select a different method. If issues persist, contact your bank or our support team.
Secure Payment Processing
All payments are processed via secure, encrypted systems using PCI-compliant gateways.
Crystiel does not store full payment details on its servers.
Suspicious transactions are monitored and flagged. We may cancel or hold such orders for investigation.
Never share your card or sensitive info via email or chat.
Pre-Orders & Payment Holds
Full payment is required to confirm a pre-order.
If a pre-order shipment is delayed, we’ll notify you via email.
Banks may place temporary holds for large purchases, which are released after processing.
Disputes & Chargebacks
If you notice an unauthorized or incorrect charge:
Please contact us immediately at support@crystiel.com.
Filing a chargeback without contacting us first may delay your resolution.
Valid disputes are handled in line with our Refund Policy. We’re committed to fairness and transparency in every transaction.
Thank you for shopping with Crystiel – Where Every Step Matters.
Contact Information
Business Name: Crystiel
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (210) 279-3127
Business Mail:Â support@crystiel.com
Business Address: 3204 Fallen Stone, Schertz TX 78154, United States