Contact us

Last Updated: 18/04/2025

We’re always here to help! Whether you have a question about sizing, shipping, returns, or just want to share your feedback — our team is ready to assist you.

Email Assistance

For any inquiries or support, feel free to reach out via email at support@crystiel.com.
We are committed to responding within 24–48 hours to assist you promptly.

Live Chat Support

Need instant help? Our Live Chat Support is available 24/7.
Simply click the chat bubble at the bottom-right corner of the screen to start chatting with a representative.

Transit, Handling & Order Cut-Off Time

Transit Time: 6–9 Business Days (Monday to Friday)

Handling Time: 1–3 Business Days (Monday to Friday)

Total Delivery Time: 7–12 Business Days

Order Cut-Off Time: 4:00 PM

Time Zone: (GMT-05:00) Eastern Standard Time

Stay Connected on Social Media

Stay updated on our newest arrivals, exclusive offers, and style inspiration:

Pinterest: Explore fashion trends & ideas with Crystiel

Facebook: Join our community and never miss an update

Feedback & Suggestions

We highly value your thoughts!
Help us improve by sharing your feedback via email at support@crystiel.com, or fill out our website feedback form.

FAQ Section

Have questions? Visit our FAQ Page to find quick answers to common queries regarding orders, returns, payments, and more.

Contact Information

Business Name: Crystiel

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Contact: +1 (210) 279-3127

Business Mail: support@crystiel.com

Business Address: 3204 Fallen Stone, Schertz TX 78154, United States