Privacy Policy

Last Updated: 18/04/2025

We may revise this Privacy Policy periodically to reflect updates in legal requirements, changes to our business practices, new features, or improvements in data protection measures. Any modifications will be posted on this page with a new effective date, and in the case of significant changes, we may notify you via email or through a notice on our website. We encourage all users to review this policy regularly to stay informed about how we are protecting their information. Continued use of our services after changes are made indicates your acceptance of the updated Privacy Policy.

What Personal Information We Collect

Crystiel collects a variety of personal information to deliver a seamless shopping experience and ensure the safety and efficiency of our services. This information helps us process orders, provide customer support, personalize your experience, and meet legal obligations. The types of information we collect may vary depending on how you interact with our site, whether you’re browsing, purchasing, or contacting our support team.

Information You Provide Directly
This includes any personal details that you intentionally share with us when using our website or services. For example, when you create an account, make a purchase, or reach out to our support team, you may provide your name, email address, shipping and billing addresses, phone number, and payment information. These details are used strictly for order processing, delivery, customer communication, and account management. We only collect the information necessary to complete your transactions and enhance your experience on our platform.
Information Collected Automatically
When you visit the Crystiel website, certain data is collected automatically through cookies, log files, and analytics tools. This includes your IP address, browser type, device information, operating system, geographic location, pages viewed, time spent on the site, and navigation patterns. This information helps us understand how users interact with our site, detect fraudulent behavior, optimize performance, and improve overall functionality and design.
Information from Third Parties
Sometimes we receive data from third-party partners such as payment processors, advertising networks, social media platforms, shipping carriers, and analytics providers. This can include verification data, delivery updates, referral data, or marketing interactions. We use this information to verify transactions, fulfill orders, personalize your experience, and analyze marketing effectiveness. We only work with partners who comply with strict data protection standards.

How We Use Your Personal Information

We use the collected data to operate, improve, and manage our services. Primary uses include processing transactions, delivering products, sending order confirmations, providing updates on shipping, handling customer inquiries, detecting fraudulent activity, and complying with regulatory requirements. Additionally, if you opt in, we may send you promotional emails about our latest offers, exclusive deals, or product updates. All marketing communication is optional and can be disabled at any time.

Cookies

Cookies are small data files stored on your device that help us enhance your experience. Crystiel uses cookies to remember user preferences, track browsing behavior, facilitate shopping cart functions, and gather insights through third-party analytics tools like Google Analytics. We also use cookies to serve relevant ads and monitor ad performance. You can control cookie usage through your browser settings. However, disabling cookies may affect website functionality and your shopping experience.

How We Share Your Information

Your information is never sold. However, it may be shared with carefully selected third-party service providers who assist in fulfilling your orders, processing payments, managing email communications, delivering packages, and analyzing website data. These partners are bound by confidentiality agreements and must use your data only for specified services. We may also disclose your data if required by law, court order, or government authority to comply with legal obligations or protect our rights and users.

Data Retention Policy

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including completing purchases, providing customer service, and meeting legal, tax, and accounting requirements. After this period, we either securely delete or anonymize your data. If you request deletion of your account, we will erase your personal data, except where we are legally required to retain it.

Your Privacy Rights

Depending on your location, you may have legal rights under privacy laws like the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA). These rights include:

Access: You can request a copy of your personal data.

Correction: You can ask us to update inaccurate information.

Deletion: You may request that we erase your data.

Opt-Out: You can unsubscribe from marketing communications at any time.

Data Portability: You may request to transfer your data to another provider.

To exercise these rights, please contact us at support@crystiel.com. We are committed to ensuring your privacy rights are respected and processed in a timely and transparent manner.

Contact Information

Business Name: Crystiel

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Contact: +1 (713) 376-1485

Business Mail: support@crystiel.com

Business Address: 1202 Pasadena Blvd, Pasadena Texas 77506, United States